How can we help you?
Need technical assistance, have a billing question, or want to report an issue? Our engineering and customer support team is here to assist.
Select a Topic
Choose a subject below to email our dedicated desk directly with your query.
Agentium Trace & Extensions
Troubleshooting Chrome extension installation, Side Panel mind mapping, visual canvas, and cloud synchronization.
Billing & Subscriptions
Assistance with Paddle orders, Lifetime licenses, monthly subscriptions, invoices, and refund requests.
Privacy & Account Deletion
Questions about our local-first storage architecture, zero-telemetry policies, or requesting cloud data deletion.
Product Feedback & Feature Requests
Have ideas for new features, export formats, or visual layouts? We actively read and build from user feedback.
Prefer direct email?
Drop us a note at care@agentiumlabs.com with your order reference or extension details, and our team will get back to you promptly.
Frequently Asked Questions
Quick answers to common questions about our apps and subscriptions.
How do I sync my research trails in Agentium Trace?
Open the Agentium Trace Chrome extension popup from your browser toolbar and click 'Sync to Cloud'. Once synced, open your Cloud Vault at trace.agentiumlabs.com/library and click 'Refresh' in the top bar.
Is my browsing data private?
Yes. By default, Agentium Trace runs 100% locally in your browser using IndexedDB. We do not track your browsing history or sell user telemetry. Only research trails you explicitly choose to sync to the Cloud Vault are uploaded.
How do I get an invoice or manage my Pro subscription?
All payments are processed securely through our Merchant of Record, Paddle. You receive an email receipt with an invoice link immediately upon purchase. For changes or billing questions, email care@agentiumlabs.com with your order reference number.
What is your typical support response time?
We respond to all inquiries within 24 to 48 hours on business days.
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